Patient Experience Champions Program

Program Overview

The Patient Experience (PX) Champion Program partners the SIP Service Excellence team with SIP practices in a group forum approach that enhances patient experience through service skills training, shared best practices and peer mentorship.

The goal of the PX Champions Program is to provide SIP practices with compassionate communication and service excellence tools and skills that support building more rewarding relationships with patients, their families, the practice team and physicians.

  • The program provides bite size pieces of training delivered consistently throughout the year to SIP practices. Frequent discussion of PX topics helps build a culture of service within the office and develops and empowers staff.
  • Emphasis is placed on how to engage in a way that is efficient, safe and personalized while re-energizing and reconnecting staff to purpose, increasing joy in work while increasing SIP practice’s Patient Experience scores.

PX Champion Flyer for 2023

For additional information about the PX Champions Program contact: Debbie Young, Service Excellence Manager, sipserviceexcellence@sutterhealth.org.

2022 Meeting Materials

Below you will find the materials for our PX Champions meetings. Materials are posted after the meeting has occurred. (Note: PX Champion meetings do not replace your incentive requirement of attending one (1) meeting every six months.